Designed for retailers to meet customers’ main needs at every contact point: costs and delivery times, product availability, no-hassle payments and simple procedures to exchange and return products.

DIGITAL SUITE TO INCREASE CONVERSION
AND GENERATE NEW INTERACTIONS

MEET DIGITAL


ONE-CLICK MULTI-CHANNEL, MULTI-COMPANY
PROMOTIONS AT EVERY CONTACT POINT

MEET PROMO


MULTI-CHANNEL, PHYSICAL, WEB AND MOBILE POINTS OF SALE

MEET BRIDGE


MULTI-CHANNEL PAYMENT SYSTEM – TRANSFORMING
PAYMENT TIME INTO A NEW PURCHASE OPPORTUNITY

MEET VTOL


MULTI-CHANNEL PLATFORM TO INTEGRATE
ALL DATA FOR EACH CONTACT POINT

MEET OMNI OMS


HUB CENTRAL

To master multi-commerce, we first tackle complexity. Our intelligence center resolves operations between all entities involved in a multi-channel transaction.

We use multi-channel customer experiences or macro processes that help us effectively organize and manage the experience best-suited to the consumer.
Marketplace sales.

Product availability in store.

Click & collect.

Buy online > Pick up in store (BOPIS)

Buy online > Ship from store (BOSFS)

Buy online > Return in store

Infinite aisle (showrooming)

Buy in store > Ship to home

Marketplace sales

BENEFITS

Better management for retailers, more benefits for consumers.

Less stock interruptions

Tax earnings

Reduced freight cost

Potential up-selling

On- and offline integration

Improved order delivery time

Store and product coverage optimization

MAIN FEATURES

Stores

Ship from store.

Pick up in store.

Pick and pack Tracking.

Showrooming.

Order

Exceptional treatments:
– Stock interruption.
– Lost.
– Not claimed by client.
– Delivery failure.
Order status Order fulfillment. Fulfillments failure

Freight

Best quote calculation.
Costs, terms, stock and subsidiaries.
Macro-regions and geolocation in quote.
Split of order items into fulfillments.
Freight tables per subsidiary.
Freight arrangements based on parameter.
Transport integration.

Financial compensation

Transactions between different companies.
Cost and commission report.
Accounting report.
Financial report.
Freight tax calculations.

Customer service

Monitoring of order status.
Cancellations.
Cross-channel credit token.
Changes for other products cross-channel.
Consumer Service.

Stock

Stock, all subsidiaries.
Stock types: physical, virtual, presale, docking.
Infinite aisle.
Stock protection.
Stock reserves.
Deactivation and protection of stock, interruption pool and order processing.

LEARN MORE ABOUT HOW OMNI WORKS